Client Satisfaction 

WAHA welcomes comments and suggestions from patients and their family members on how we can continually improve our services.

WAHA also appreciates receiving compliments and acknowledgement of our staff when things go right and the experience was positive. We will record and forward correspondence that acknowledges the staff (compliments) and shows the appreciation of patients and their loved ones.

What is the Purpose of the WAHA Client Satisfaction Process?

The WAHA Client Satisfaction Process allows patients/clients to send WAHA written or verbal compliments or concerns on the services received.  The services may have been provided to you or one of your loved ones.  WAHA is interested in receiving feedback from patients/clients about the quality of care received.

How do I get a copy of the WAHA Forms to fill out?

Download the WAHA Client Concern Form

Download the WAHA Comments, Suggestions and Compliments Form

Patients/clients can type directly into the above forms or fill them out by hand if desired.

When patients/clients visit a WAHA site, these Forms can also be obtained at the registration desks.

How can I get help to fill out the WAHA Client Satisfaction Form if needed?

For anyone who needs help with filling out the Form in English or Cree, the WAHA Director of Community Relations can be contacted at Weeneebayko General Hospital (705) 658-4544 ext. 2222.

How do I submit a Concern, Comment, Compliment or Suggestion to WAHA?

WAHA encourages people to submit concerns, comments and suggestions on the service we offer. We welcome the feedback and learning opportunity to improve as an organization.

WAHA also appreciates receiving compliments and acknowledgement of our staff when things go right and the experience was positive. We will record and forward correspondence that acknowledges the staff (compliments) and shows the appreciation of patients and their loved ones.

A concern, compliment or suggestion can be sent to WAHA by e-mail at patientsatisfaction@weeneebaykohealth.ca. Concerns happening on-site in any WAHA location may be reported verbally or in writing to the Departmental managers on-site for follow-up.

Patient Satisfaction

It is recognized that on occasion things can go wrong and WAHA strives to ensure that serious consideration will be given to all concerns. Those concerns are effectively and efficiently managed within WAHA. WAHA has a system in place to ensure that lessons are learned, concerns are followed up constructively and services are adapted when necessary.

Evaluation of programs and services

WAHA will continue to review services to ensure that they are a true reflection of patients’ views and needs.

How and when can I expect to receive a response from WAHA?

WAHA will contact persons submitting a complaint no later than 5 business days after the receiving the complaint.

How Can I Make a Complaint to Ontario’s Patient Ombudsman?

The Patient Ombudsman is a champion for fairness in Ontario’s health sector organizations defined as public hospitals, long-term care homes and community care access corporations (CCACs).

https://patientombudsman.ca/

What you need to know before you make a patient ombudsman complaint.

https://patientombudsman.ca/Complaints/Before-you-make-a-complaint