Concerns and Compliments

We welcomes comments and suggestions from patients and family members on how we can continually improve our services and we also appreciates receiving compliments when things go right and your experience is positive.

What is the purpose of the our Client/Patient Satisfaction process?

Our Client/Patient Satisfaction process is our way for patients/clients to send WAHA written or verbal compliments or concerns on the services they received.  The services may have been provided to you or one of your loved ones.

How do I get a copy of the forms to fill out?

Download the WAHA Client Concern Form

Download the WAHA Comments, Suggestions and Compliments Form

Patients/clients can type directly into the above forms or fill them out by hand.

These forms are also available at the registration desks in each of our sites.

How do I submit my concern, comment, compliment or suggestion to WAHA?

A concern, compliment or suggestion can be sent to WAHA by e-mail at Concerns happening on-site in any WAHA location may be reported verbally or in writing to the Departmental managers on-site for follow-up.

How and when can I expect to receive a response from WAHA?

WAHA will contact persons submitting a complaint no later than 5 business days after the receiving the complaint.

How do I make a complaint to Ontario’s Patient Ombudsman?

The Patient Ombudsman is a champion for fairness in Ontario’s health sector organizations defined as public hospitals, long-term care homes and home and community care services coordinated by the Local Health Integration Networks (LHINs, formerly community care access centres (CCACs).

What you need to know before you make a patient ombudsman complaint.