Concerns and Compliments
Concerns and suggestions about the care we provide are welcomed and we also appreciates receiving compliments when things go right and your experience is positive.
Patients/clients can type directly into the above forms or fill them out by hand.
These forms are also available at the registration desks in each of our sites.
How do I submit my concern, comment, compliment or suggestion to WAHA?
A concern, compliment or suggestion can be sent to WAHA by e-mail at Patient.Incidents2@waha.ca. Concerns happening on-site in any WAHA location may be reported verbally or in writing to the Departmental managers on-site for follow-up.
How and when can I expect to receive a response from WAHA?
WAHA will contact persons submitting a complaint no later than 5 business days after the receiving the complaint.
How do I make a complaint to Ontario’s Patient Ombudsman?
The Patient Ombudsman is a champion for fairness in Ontario’s health sector organizations defined as public hospitals, long-term care homes and home and community care services coordinated by the Local Health Integration Networks (LHINs, formerly community care access centres (CCACs).